For an easy way to find answers, visit our FAQ portal- HERE
MOST COMMONLY ASKED QUESTIONS-
What is your Cancellation Policy-
Due to the boutique, small nature of our 3-villa property, we are limited in our flexibility to cancel or amend reservations. With this in mind, all reservations require a 50% deposit at the time of booking.
If you cancel or amend your reservation/s:
- With more than 31 days notice prior to your arrival date, your 50% deposit will be refunded.
- 15-30 days notice is given prior to your arrival date, a cancellation fee of 50% of the total reserved accommodation will be charged.
- 14 days or less notice is given prior to your arrival date, you will be charged a cancellation fee equivalent to your total reserved stay.
What is the check-in and check-out procedure?
Check-in is via a pincode anytime from 2pm. Late arrivals are totally fine. The pincode will be emailed to you once full payment is made and within 1 week of your arrival. Check-out is at 10.30am. This is when the cleaners arrive to turn over the room for the next guests.
Due to the boutique nature of our small operation and limited housekeeping staff, we cannot offer early check-in or late check-outs.
Can I have an early check-in or late check-out?
Due to the boutique, small nature of our 3-villa property and limited housekeeping staff, we are unable to offer early check-in or late check-outs.
Can I make a booking at Crittenden Restaurant?
We encourage you to dine at the on-site Crittenden Restaurant during your stay! Open Friday - Tuesday for lunch and on Friday and Saturday for dinner. Service will increase over summer- check online for availability. Click HERE to book.
What is included in my stay?
Each stay booked directly on our website receives a self-cook breakfast hamper of local produce for your first morning and a wine tasting for 2 people at the on-site Crittenden Cellar Door. Stays of 2 nights or longer receive a complimentary bottle of Crittenden Sparkling Cuvee wine chilled on arrival.
How many people can stay in one Villa?
Each villa has a separate king-size bedroom for two guests. Selected villas also have a sofa bed in the living room, which can accommodate up to two children or one additional adult. Additional charges apply.
The maximum number of adults permitted in one villa is three, given the size and comfort of the sofa bed. Not all villas have a sofa bed, so at least 48 hours notice is required if you would like one set up. Sofa beds are subject to availability.
What deposit do you require?
We take 50% deposit at the time of booking to secure the booking. The remainder will be automatically deducted from your supplied credit card within 2 weeks of arrival.
Can I book all 3 villas?
Yes. You can book all three villas, subject to availability. This can be done directly through our online booking system. Enter your preferred dates and select your first villa. You will then have the option to Add Another Booking before completing checkout.
Do you have WIFI?
Yes, we have free WIFI.
Can I bring my fur baby?
Unfortunately pets are not allowed at Lakeside Villas.
What cooking facilities do you have?
The Villas have a full kitchen with an electric stovetop, convection microwave oven, dishwasher, Weber BBQ, Nescafe coffee machine and all of the required utensils you might require in a kitchen.
Do you have washing facilities?
Each villa has a full laundry with washing machine and dryer and washing powder.
Are you accessibility friendly?
We are assisted wheelchair friendly with ramp entry from a private carport attached to the villa; grab handles in lavatory and shower; roll-in shower; hand held shower rose; shower commode provided upon request; door jam ramp provided upon request; spacious rooms with 1m clearance around bed and living room furniture; 12cm gap under bed for hoist equipment. Click HERE for more info.
Are all of the Villas situated over the lake?
Yes. Each villa is identical in size, aspect and location on the lake.
Can I stay one night on a Friday or Saturday?
We offer 1 night stays from Sunday-Thursday. We have a 2 night minimum on Friday and Saturday nights (even if you are wanting to book all three villas)
Do you have a minimum stay on public holidays?
We have a 3 night minimum stay during Public Holiday weekends, Christmas and Easter.
Do you have a minibar?
We have a minibar with local produce including Red Hill Cookies, chocolates, spirits, soft drinks and of course wine!
Can my children stay?
Children can stay (generally on the sofa-bed in the living room). Children love feeding the ducks- just be careful with very young children on the deck.
Can you provide a cot or highchair?
We can provide a cot and highchair free of charge. Please request this at the time of your booking.
Where can I park?
You have your own private carport adjoining the villa.
Can I fish in the lake?
You can fish in the lake, as long as you throw them back.
How far away is the city centre?
Dromana town centre and a stunning beach are approx. 3 minutes drive.
CRITTENDEN RESTAURANT
Is there a restaurant on-site?
Yes. Crittenden Restaurant is located on the property, just a short walk from the Lakeside Villas. The modern Australian menu celebrates local producers and the rhythm of the seasons, with dishes designed to pair beautifully with Crittenden's cool-climate wines. More info HERE
Can I make a booking at Crittenden Restaurant?
Yes, and we strongly recommend booking in advance, particularly for weekends and busy periods. If you are staying at the Lakeside Villas and would like to dine at the Restaurant, we recommend making your restaurant reservation when you book your accommodation to avoid disappointment. Book HERE
What hours is Crittenden Restaurant open?
Crittenden Restaurant is open for lunch Friday to Tuesday and dinner Friday and Saturday. Extended hours over summer.
Opening hours may vary for public holidays, special events and seasonal periods, so please check current opening hours when planning your visit.
Can I purchase a gift Voucher?
Yes you can! In fact, you can purchase a voucher that is valid for the entire Crittenden offering...... redeemable in the restaurant, Cellar Door, Lakeside Villas and even online wine purchases. Purchase HERE
CELLAR DOOR
Is there a Cellar Door on-site?
Yes. Crittenden Cellar Door is located on the property and is an easy walk from the Lakeside Villas. Guests can enjoy a tasting of Crittenden wines without having to leave the property. More info HERE
Do I need to make a booking for Crittenden Cellar Door?
Bookings are recommended, particularly on weekends and during busy periods. Book HERE
What hours is the Cellar Door open?
Crittenden Cellar Door is open seven days a week from 10.30am to 5pm.
Can I purchase a voucher for Crittenden Cellar Door?
Yes you can! In fact, you can purchase a voucher that is valid for the entire Crittenden offering...... redeemable in the restaurant, Cellar Door, Lakeside Villas and even online wine purchases. Purchase HERE
EXISTING BOOKING QUESTIONS
What time is check-in and check-out?
Check-in is from 2pm and check-out is by 10.30am.
The Lakeside Villas operate with self check-in. Prior to arrival, you will receive your villa details, access PIN and all the information you need for your stay. There is no need to visit a reception desk when you arrive.
Can I check in early?
Due to the time required to thoroughly prepare each villa between guests, we cannot provide an early check-in.
Can I have a late check-out?
Late check-outs cannot generally be guaranteed as our housekeeping team requires sufficient time to prepare the villa for arriving guests.
Can I leave my baggage if I arrive early?
Unfortunately we have nowhere to leave bags if you arrive early. You can however park your car in the restaurant carpark at any time prior to your arrival.
Is there someone on-site to help with questions or checking in?
The Lakeside Villas are self check-in accommodation and do not have a staffed reception desk. You will receive detailed arrival information before your stay and contact details should you require assistance.
Is there a concierge desk?
No. The Lakeside Villas do not have a traditional hotel reception or concierge desk. However, we are very happy to help with questions and recommendations via email before your arrival.
Can I add an extra person to my booking?
Please contact us before your stay if you would like to add another guest. Selected villas have a sofa bed that can accommodate up to two children or one additional adult. Additional charges apply and sofa beds are subject to availability.
The maximum number of adults permitted in one villa is three.
Do you have a waitlist for specific dates?
Please contact us if your preferred dates are unavailable. We can advise you of any alternative availability and whether we can assist should your preferred dates become available.
Do you have availability on my chosen dates?
Our online booking system shows our current availability. Enter your preferred dates to see which villas are available and the applicable rates. Check HERE
GIFT VOUCHERS
Can I purchase a Lakeside Villas gift voucher?
VOUCHER FOR LAKESIDE VILLAS ONLY
Our "Stay Only" Vouchers (valid exclusively for redemption at the Lakeside Villas) are beautifully presented and conveniently emailed (instantly) to you so that you can print and gift to someone. The vouchers have a 3 year expiry and you can choose a specific number of nights or any amount.
All stays include a breakfast hamper of locally sourced goodies and complimentary wine tastings at the on-site Crittenden Wine Tasting Centre. Stays of 2 nights or longer receive a chilled bottle of Crittenden sparkling on arrival.
Click HERE to purchase a Lakeside Villas Gift Voucher.
* This Gift voucher may only be used at the Lakeside Villas- not Crittenden Restaurant or the Crittenden Cellar Door. The voucher may be used for "add ons" such as a platter on arrival, picnic box, etc. A list of the "add ons" is found on our website.
CRITTENDEN DIGITAL GIFT CARD
Providing more flexibility, our Crittenden Digital Gift Card may be redeemed at any of Crittenden's offerings- Valid at:
- Crittenden Restaurant
- Crittenden Cellar Door
- Crittenden Lakeside Villas
- Online Crittenden Wine Purchases
Emailed direct to recipient as a digital gift card, or you may print and gift to someone. Valid for 3 years.
Click HERE to purchase a Crittenden Voucher
How do I redeem my gift voucher?
To redeem a Lakeside Villa voucher, you may do it on the Lakeside Villas website (if your code is more than 4 digits). Just enter the code at the payment section of your booking. If the code does not work, please email Linda your chosen dates (after you have checked availability) providing the voucher number and we will make the booking for you- [email protected].
If you have a Crittenden Digital Gift Card you may use the Gift Card Code upon paying at the Restaurant or Cellar Door for wine purchases. If using the voucher toward a stay at the lakeside Villas, please email Linda ([email protected]).
How long is my voucher valid?
Vouchers specifically for the Lakeside Villas as well as the Crittenden Digital Gift Cards (valid for the Restaurant, Cellar Door and Lakeside Villas) has an expiry of 3 years. We recommend booking well before the expiry date to give yourself the best choice of available dates.
Can I purchase one of your packages as a gift?
Yes. Please contact us if you would like to gift a Lakeside Villas stay incorporating one of our available packages or add-ons.
ON-SITE AMENITIES
What facilities are provided in the villas?
Each of our self-contained villas includes a king-size bedroom, full kitchen, spa bath, fireplace, underfloor bathroom heating, laundry facilities and a Weber BBQ.
What cooking facilities are provided?
Each villa has a fully equipped kitchen with an electric stovetop, convection microwave oven, dishwasher, Nescafé coffee machine and all the essential kitchen utensils you should require during your stay. Each villa also has its own Weber BBQ.
Are basic cooking staples provided?
Yes. Basic kitchen staples such as olive oil, salt and pepper are provided in the villa.
Do the villas have a minibar?
We have a minibar with local produce including Red Hill Cookies, Nuts, chips, chocolates, spirits, soft drinks and of course wine!
Do the villas have laundry facilities?
Yes. Each villa has a full laundry with a washing machine and dryer. Washing powder provided.
Is there an iron and ironing board?
Yes. An iron and ironing board are provided in each villa.
Do the villas have Wi-Fi?
Yes. Complimentary Wi-Fi is available for guests staying in the Lakeside Villas.
ACCESSIBILITY
Are the Lakeside Villas accessible and inclusive?
Our aim is to enhance positive lifestyles and well-being by using an inclusive approach. We understand that not all accessible requirements are the same. The Lakeside Villas proudly offer luxury accommodation that meets the needs of many guests with accessibility requirements. Our most recent renovation took this into consideration and we have had received very positive feedback from assisted wheelchair users among others with mobility needs. Accessibility info can be found HERE
Limited Mobility and Wheelchair use-
We are assisted wheelchair friendly with the following features-
* ramp entry from a private carport attached to the villa;
* grab handles in lavatory;
* roll in shower with no step and grab handle;
* hand held shower rose;
* shower chair provided upon request;
* Temporary door frame ramp upon request
* spacious rooms with 1m clearance around bed and living room furniture;
* 12cm gap under bed for hoist equipment.
Allergies and Intolerances-
During the booking process, please advise of any allergies and intolerances and we will try our best to find an alternative. 48 hours advance notice is required.
Travelling with a carer-
There are 3 villas on-site, each with 1 bedroom and a separate living area. There is a sofa bed in each living area. If you have a companion card, the sofabed will be made up and provided for free of charge.
Travelling with children-
Children are welcome but must be supervised at all times. The villas are surrounded by and constructed over a lake. We can provide a portable cot and a high-chair upon request.
On-site restaurant and Crittenden Cellar Door are also accessible friendly with dedicated disabled car park and amenities.
See our website with a lot of information and images under "Accessibility"- HERE.
If you have particular accessibility or mobility requirements, please contact us before booking. We can discuss your needs and help determine the most suitable villa.
PACKAGES & ADD-ONS
Can I include Peninsula Hot Springs in my stay?
Peninsula Hot Springs is located nearby and is one of the Mornington Peninsula's most popular wellness experiences. Visit our Packages page HERE to incorporate a visit to the Peninsula Hot Springs into your stay.
Can I include Alba Thermal Springs & Spa in my stay?
Alba Thermal Springs & Spa is also located nearby and can easily be included as part of your Mornington Peninsula getaway. Visit our Packages page HERE to incorporate a visit to the Alba Thermal Springs into your stay.
Can I arrange in-room pampering?
In-room pampering may be available by prior arrangement. Please contact us before your stay for current options, pricing and availability.
Can I add a picnic to my stay?
Check out our current picnic/ platter options and seasonal add-ons available during your stay HERE
Can you arrange a private Wine, Food and Farmgate Tour?
Private touring is a wonderful way to explore the wineries, food producers and farmgates of the Mornington Peninsula without having to drive. Visit our Packages page HERE to incorporate a private tour into your stay.
POLICIES
Do I need to pay a deposit?
A 50% deposit is required at the time of booking to secure your reservation.
The remaining balance is automatically charged to the credit card supplied with your booking within two weeks of arrival. We will send you a reminder email before processing the final payment.
Can I stay for one night on a weekend?
We offer one-night stays from Sunday to Thursday. A two-night minimum stay applies on Friday and Saturday nights, including guests wishing to book all three villas.
Do you have a minimum stay on public holiday weekends?
A three-night minimum stay applies over public holiday weekends.
What is your cancellation policy?
Due to the boutique, small nature of our 3-villa property, we are limited in our flexibility to cancel, postpone or amend reservations. With this in mind, all reservations require a 50% deposit at the time of booking.
If you cancel or amend your reservation/s:
- a) With more than 31 days notice prior to your arrival date, your 50% deposit will be refunded.
- b) 15-30 days notice is given prior to your arrival date, a cancellation fee of 50% of the total reserved accommodation will be charged.
- c) 14 days or less notice is given prior to your arrival date, you will be charged a cancellation fee equivalent to your total reserved stay- no refund
The above applies to postponing/ changing booking dates also.
In some circumstances, we can re-advertise your room and try to re-book it. If we successfully manage to re-book the entirety of your stay, we will provide a refund of the amount we are able to book it for less a $75 admin fee. It is not guaranteed that we will fill the booking. Please review these carefully before confirming your booking.
Can I change my booking dates?
Changing dates is treated the same as a cancellation. See above. Please contact us as early as possible if you need to change your dates.
Can I bring my pet?
Unfortunately, pets are not permitted at the Lakeside Villas.
Where can I find your full Booking Terms and Conditions?
Our full Booking Terms and Conditions are available when making your reservation and form part of your confirmed booking. We recommend reviewing these carefully before completing your reservation. You can view them HERE
LOCATION
Where are Crittenden Lakeside Villas located?
Crittenden Lakeside Villas are located at 25 Harrisons Road, Dromana, on the Mornington Peninsula. The villas are situated on the same property as Crittenden Cellar Door and Crittenden Restaurant.
How do I get to the Lakeside Villas?
Enter 25 Harrisons Road, Dromana into your navigation system. Detailed arrival and villa access information will also be provided before your stay.
Can you recommend restaurants in the area?
Other than our own on-site Crittenden restaurant...upon booking, we provide an attachment to your reservation email with a comprehensive list of our favourite things to see and do and our favourite restaurants in the area- some open 7 days.
What is there to see and do nearby?
The Mornington Peninsula has plenty to discover, including wineries and Cellar Doors, restaurants, beaches, golf courses, walking trails, farmgates, galleries, Peninsula Hot Springs and Alba Thermal Springs & Spa.
The Lakeside Villas make a convenient base for exploring the region, while still giving you plenty to enjoy without leaving Crittenden.
Upon booking, we provide a comprehensive list of our favourite restaurants and things to see and do in the area.
The Lakeside Villas are located within a 3 minute drive to a stunning beach and 5 minutes from the Red Hill wine country region.
CONTACT US
How can I contact Crittenden Lakeside Villas?
For questions about accommodation, an existing reservation or your upcoming stay, please contact the Lakeside Villas team via email [email protected] (preferably) or contact 0400 339 995.
Who should I contact about Crittenden Restaurant?
For restaurant bookings or dining enquiries, please contact Crittenden Restaurant directly or use the online restaurant booking system. Email- [email protected]. Phone- 5987 3800 (press 2)
Who should I contact about the Cellar Door?
For wine tasting or Cellar Door enquiries, please contact Crittenden Cellar Door directly or use the online booking system. Email- [email protected]. Phone- 5987 3800 (press 1)
I am currently staying in a villa and need assistance. Who should I contact?
In case of an emergency always contact 000 or in the case of a Lakeside Villa related issue that requires attention, please email Linda at [email protected] or call Linda on 0400 339 995 and text this number also.