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The Lakeside Villas at Crittenden Estate’s Service Charter ensures you receive the highest quality service throughout your dealings with us.

Our services include:

  • Luxury accommodation on a vineyard
  • Access to a wide range of information to explore the Mornington Peninsula
  • Facilities for people with special needs, including people with disabilities, elderly people, children, dietary requirements and multicultural needs.

You can expect:

  • Accommodation which aims to meet your specific needs and requirements
  • An information service which is responsive to your needs and provides local information beyond the vineyard
  • Convenient check-in and check-out procedure with a pin code system
  • Prompt responses to your enquiries, comments or complaints
  • Respect for your privacy at all times.

Help us to help you by:

  • Leave The Villas in the same neat condition as when you checked-in
  • Providing us with feedback on how we may improve our services, or how we can help to resolve a specific problem
  • Ensuring that children in your care are properly supervised (particularly near the lake)
  • Complying with our terms and conditions and information within the Compendium.

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The Lakeside Villas at Crittenden Estate proudly acknowledge the Bunurong people of the Kulin Nation, the traditional owners of the land on which Crittenden Estate is built. We pay our respects to their Elders past, present and future.